Real-time multi-channel communication
Internal messaging, push/email/SMS notifications, real-time WebSocket, templates and institutional broadcasts.
Overview
Keep everyone aligned without losing context: messages linked to a student, agreement or incident, with notifications that reach the right person at the right time.
Problems we solve
Too many channels
Email and chat threads with no shared history.
Late reminders
Deadlines slip until it’s too late.
No context
Messages aren’t connected to a case or file.
Notification fatigue
Without preferences, people ignore alerts.
Key capabilities
Internal messaging
Direct chat between tutors, students and coordinators.
Multi-channel notifications
Push, email and SMS with user preferences.
Real-time
WebSocket for instant updates.
Templates
Customizable message and notification templates.
Broadcasts
Institutional announcements to recipient groups.
Preferences
Each user configures which notifications they receive and how.
How it works
Platform event
An action (incident, signature, expiry) triggers an automatic notification.
AdminMulti-channel delivery
The system sends the message via the user's preferred channel: push, email or SMS.
AdminContextual response
The recipient responds or acts directly from the notification with case context.
CentroEvidence & compliance
Sent message log with recipient, channel and timestamp
Read receipt and delivery confirmation records
Communication history linked to each case
Channel preferences documented per user
Before and after
Communications via WhatsApp and email with no shared history or traceability.
Integrated messaging with case context and configurable notifications.
Related modules
Who’s involved
Coordination / Tutors
Coordinate tasks, incidents and follow-up.
Company
Receives operational alerts and validates actions.
Student
Responds, uploads evidence and receives reminders.
Want to see this module in action?
We’ll show you how it works with your real workflow and regional annexes.